Premier Inn Maidstone (West Malling) hotel (Maidstone, United Kingdom)

This hotel's village location just off the M20/A228 junction was a hit with motorists in particular as it enabled straightforward access to Greater London plus Dover and Ashford for international ferries and trains. Nearby, guests could easily get to area attractions, historic West Malling and Maidstone town centre for shopping, dining, sightseeing and trains to London. Drivers also appreciated the ample free parking.

Travellers spoke highly of the customer service from the friendly, obliging and professional team on reception. Many were also upbeat about the freshly-prepared breakfasts. Families often remarked that they were well catered for at the restaurant thanks to its friendly service, relaxed environment, children's menu and play area.

Many reviewers thought the rooms were fine for a short stay, describing them as large, well-cleaned and comfortable. The deluxe beds also had many admirers, who said they slept well on the generously-sized pocket spring mattresses. Budget-conscious guests felt they got a decent amount of bang for their buck as the room rates were fairly reasonable.

At times, guests who felt too warm or cool claimed the rooms had inadequate climate controls. Moreover, some rooms facing the main roads were exposed to occasional traffic noise, which interrupted some light sleepers at night.

Some critics reported that water pressure was low at times or that the hot water supply was occasionally unreliable. Others felt there were certain rooms with tired-looking furniture or small TVs. Free Wi-Fi network users occasionally claimed the network would benefit from a speed boost.

Several disappointed diners claimed they encountered occasionally slow service or food that was nothing special in the restaurant next door.