Hotel Mercure Sydney Liverpool (Sydney, Australia)

Many families appreciate that the hotel is directly connected to the Liverpool Catholic Club. The kids love to swim in the heated outdoor pool and play mini golf, while their parents enjoy the well-equipped fitness centre on site. Parents also like that the restaurants in the club also offer kids menus with choices beyond the usual chicken nuggets and pizza.

The guest rooms are widely described as very clean, stylish, and well maintained. The top floor rooms are generally considered good value for the premium rate, as they are particularly airy and sunny with luxurious bathrooms, which have a spa bath as well as a walk-in shower. The beds are very comfortable and the blackout curtains are effective at blocking out the large windows.

The front desk staff are often praised for their efficient yet friendly customer service, an compliments also go to the chef on the breakfast buffet, which offers a wide array of hot and cold choices.

Wi-Fi is free for the chain's loyalty program members, and joining the program is also free, though guests who jump through these hoops to get it are sometimes further irritated to find it's slow, or that it is necessary to enter a password every time you need to use it.

Though the restaurants receive largely positive reviews, the room service menu is more limited and several guests have been disappointed in the long wait time.

Though the staff receive many positive reviews, a few guests have found individual team members to be capable and efficient but not particularly friendly or welcoming.