About Krystal Urban Aeropuerto Ciudad de Mexico
Krystal Urban Aeropuerto Ciudad de Mexico is ideally placed for travelers to and from Mexico's capital - offering a complimentary shuttle service to Benito Juarez International Airport.
The 96 en-suite bedrooms are fitted out with a king-size bed or twin double beds. There are also junior suites available with additional living space. All rooms, however, come with a work area, desk and chair, as well as a flat-screen TV with cable channels and safe.
Krystal Urban Aeropuerto Ciudad de Mexico offers complimentary parking and Wi-Fi throughout. There is 24-hour security and a fitness center open non-stop.
Guests can take breakfast, lunch, dinner or just a snack in the restaurant. They can also take time to relax in the ambient cocktail bar or lobby bar. There is also a wealth of restaurants at the Park Plaza shopping center next door.
The Autodromo Hermandos Rodriguez racetrack and Tezorthe Park are within a few miles of the hotel.
Positive Reviews
positive:
Convenient location for eating out
Guests appreciate the location of the hotel near a shopping center. You can pop out and choose from a wide selection of restaurants to eat in or explore the stores, including a Walmart. For racing enthusiasts, the hotel is also near the Autodromo.
positive:
Nice and clean rooms
The hotel fulfills all the basic requirements of the guests. The most important for many is that the rooms are comfortable and very clean. The hotel also feels safe.
positive:
The price is right
Whilst the hotel isn't cheap and cheerful, guests feel the pricing is correct for what is offered. You get good value for the services you pay for.
Negative Reviews
negative:
Unsafe neighborhood
Guests warn you not to stray far from the hotel as the area around is pretty unsavory, to say the least. It is located in a dodgy and unsafe neighborhood and you need to be careful.
negative:
Transfer problems
Getting to the hotel is not as simple for many guests as the website descriptions make out. Although the transfers to the airport are often found to be very efficient and convenient, many guests have difficulties actually getting to the hotel. There are frequent claims that, contrary to what they were made to believe, the 24-hour airport pick-ups are simply not available. To compound matters, the hotel isn't actually that close to the airport as they had also believed. With heavy traffic, the journey can take a long time – if your taxi finds the hotel that is!
negative:
Customer service lacking
Guests often find that the overall level of customer care is poor. The staff just don't seem to care about the welfare of their guests. They do little to help out a guest in need or follow up requests or complaints promptly – if at all.