About Hotel Fenix Gran Meliá - The Leading Hotels of the World
Luxury hotel member of The Leading Hotels of the World located in the heart of the Salamanca district, next to Paseo de la Castellana and Serrano street. Very close to the Prado museum, the National Archaeological Museum (MAN), the Reina Sofía and the Thyssen Bornemisza.
Well-appointed rooms with quality furnishings, flat-screen TV, complimentary Wi-Fi, and a wide range of amenities. The distinguished suites offer greater exclusivity, some with king-size four-poster bed, panoramic views, and whirlpool bathtub, as well as the superior RedLevel service with exclusive benefits and access to reserved areas.
It offers a Thai wellness room with treatments and massages, and a 24-hour gym. With exceptional experiences which will make you discover this destination in an exclusive way: excursions, private tours, etc.
Zuma restaurant with contemporary Japanese cuisine, Robata grill and Sushi bar. A Cocktail Bar with the best signature cocktails in the heart of Madrid's Golden Mile. And Aduana restaurant, with a Mediterranean fusion proposal.
Fénix Gran Meliá is located a few steps from Plaza Colón, and a short walk from Gran Vía and the Retiro Park and Gardens.
Positive Reviews
positive:
Red Level upgrade worth every penny.
For previous guests who opted for 'Red Level', the upgrade was worth every penny; there is a dedicated reception and lounge, complimentary drinks (including Champagne upon arrival) and, of course, rooms with greater space, sought-after views and luxury ex
positive:
Knowledgeable staff.
The hotel is located close to a metro station and the Calle de Serrano- for high end shopping, and the friendly, knowledgeable staff will be more than happy to point you in the right direction. They take a helpful tack and are in no way pushy.
positive:
No shortage of choice.
The breakfast buffet served daily is vast; with almost every item you can think of available. Guests particularly enjoy the warm baked pastries, fresh fruit and hot dishes and like that breakfast service goes on for almost four-hours; allowing for both ea
Negative Reviews
negative:
Comes at a cost.
The hotel does offer a taste of luxury, however, this comes at a high cost. Some guests suggest certain items are overpriced, with the breakfasts and bar drinks mentioned most frequently. For others, though, the old adage 'you get what you pay for' applie
negative:
Missing items.
Perhaps surprisingly for a five-star hotel, there are certain items you will not find in your room; tea and coffee making facilities are not present and no bottled water is supplied. They can, of course, be provided upon request, but at an additional char
negative:
Compact in places.
Standard rooms are smaller in stature than other room types and guests sometimes find the bathrooms to be a little compact. The lifts, too, are not large; barely accommodating three guests, so be prepared to either climb the stairs or wait some time.