About Holiday Inn Hotel & Suites Chicago Northwest - Elgin, an IHG Hotel
Holiday Inn Hotel & Suites Chicago Northwest - Elgin, an IHG Hotel is nestled between Hoffman Estates and West Dundee, and offers an easy approach to O'Hare International Airport, Grand Victoria Casino, and the Sears Center.
Complimentary Wi-Fi, HDTV, and a mini-bar are standard for all rooms. In addition, there is a work desk, telephone with voice mail, coffee maker, and an iron with ironing board. The private bathroom is fitted with a bathtub and hair dryer, and there is a separate hanging closet.
Holiday Inn Hotel & Suites Chicago Northwest - Elgin, an IHG Hotel maintains a business center, fitness facilities, and a recreation center with a pool, climbing wall, basketball courts, and an indoor walking track. There is a safe deposit box at the 24-hour front desk, and an ATM on-site.
A full à la carte breakfast menu is available daily, and the restaurant serves a bountiful selection of food and drink.
The Gail Borden Public Library, Riverside Drive Promenade, and Elgin History Museum are nearby.
Positive Reviews
positive:
Superb fitness center
Many guests mention that the fitness center has modern equipment, including a Stairmaster, elliptical, rowing machine, and a recumbent bicycle, and is fitted with EcoMax recycled rubber floor tiles, which provide cushioned resilience. Others add that there are three full-sized basketball and racquetball courts, and love that the fitness center is open round-the-clock.
positive:
Fine dining experience
Several guests comment that the on-site restaurant is an ideal place to experience the genuine spirit of Irish hospitality, and love the wide selection of ice cold beers, specialty drinks, and imported wines. Others appreciate that the portions are large, there is plenty of seating, and special items are available for children.
positive:
Professional event facilities
Many guests appreciate that the meeting room seating is adjustable and can be arranged in different layout styles depending on need. Others add that there are several meeting rooms available, with complimentary high-speed Internet access and state-of-the-art audiovisual equipment.
Negative Reviews
negative:
Rooms not maintained
Some guests mention that the air-conditioning in the rooms is not effective, several electrical outlets don’t work, and some premium channels are not available. Others add that the shower drains are not clean, the bathroom tiles are stained, and there are no fresh towels.
negative:
Staff is not attentive
A handful of guests dislike that requests for room upgrades are not handled in a timely fashion, and note that the front desk staff is not attentive. Others add that the manager is not available in the late hours, and dislike that room service is not prompt.
negative:
Noisy atmosphere
Some guests comment that there is considerable noise in the lounge from outside traffic and the crowds in the lobby. Others add that the room walls are thin, and noise from the hallways and adjoining rooms is clearly audible.