Holiday Inn Express Hotel & Suites Dallas West, an IHG Hotel (Dallas, USA)

Guests at this hotel have rated this hotel extremely highly largely based on the excellent customer service and friendly staff. From check-in to check-out, staff act professionally and efficiently to make every guest's stay comfortable and stress-free. .

This hotel being near the AT&T Stadium, home of the Dallas Cowboys, affords many guests visiting for the purpose of attending an event held at this stadium convenience. This has saved guests the hassle of making extensive transport arrangements and has been rated highly as a positive aspect of staying at this Holiday Inn. .

This hotel boasts a fantastic location near a host of family restaurants. This offers guests ample dining options. Furthermore, guests have been pleased that this hotel is also situated near a grocery store for guests to purchase food to prepare and enjoy in their in-room kitchenette. .

Guests who have stayed at this hotel have been disappointed in management for their failure to return items left behind in hotel rooms after a guest's stay. This can be avoided by taking extra care of items and not leaving anything behind. However, should it be the case, it has unfortunately not resulted in the favor of the guest previously. .

Complaints have been made by guests in relation to some of the in-room features not being in a full working condition. Reviews have suggested, for instance, that the toilet in the bathrooms did not flush toilet paper and flooded on more than one occasion.

The staff at this hotel have been praised for excellent service. However, praise has not been extended to the efforts of the housekeeping staff. Guests have woken up to find ants in their room and upon arrival have been greeted with an unclean, messy room on a few occasions.