About Al Aqeeq Madinah Hotel
Commanding a position of pride in the heart of the city, Al Aqeeq Palace Arac is a modern hotel featuring luxury guest accommodations, two restaurants, a coffee shop/café, a business centre with Internet access, meeting rooms, a gift shop and a mini-market onsite. The upscale venue is a three-mile drive away from Quba Mosque.
Guest accommodations feature every luxury amenity guest expect in a 5-star hotel. Deep soaking tubs are a special feature. Muslims only are allowed in the Holy cities of Medina and Mecca. Couples checking into the hotel must show proof of marriage.
Al Aqeeq Palace Arac features a 24-hour multi-lingual reception desk, a concierge service, free Wi-Fi, secure luggage storage, laundry and dry cleaning services, and a club level lounge.
The opulent venue features two stylish restaurants, a relaxed café/coffee shop and 24-hour room service.
The hotel is located with one-mile of Al-Masjid al-Nabawi and Baqui Al Gharqad.
Positive Reviews
positive:
An Excellent Choice
For Muslims visiting the Holy City of Medina, Al Aqeeq palace Arac is a modern 5-star luxury hotel that receives the highest compliments from guests. Guests comment that the property is close to the mosque, fine restaurants, unique shopping options, and historical points of interest and is one of the most luxurious hotels in which they have stayed. The hotel features an onsite gift shop and mini-market. Guests comment that they will return and recommend the hotel to friends and business associates.
positive:
Luxury Accommodations
Guests have fine compliments for the guest rooms and suites featuring contemporary furnishings with a work desk, premium bedding, luxury linens, a pillow menu, mini bar, a flat-screen TV with satellite channels, an in-room safe, and spacious en suite bathrooms with extra-deep soaking tubs. Upgrade to a suite for a lounge area with sofa bed and access to the private lounge area where breakfast is complimentary.
positive:
Polished and Professional Service
Polished, professional, cordial and accommodating are a few of the compliments received by the hotel staff. Guests remark that the check-in and check-out process is streamlined and the conceirge service is exceptionally heloful in arranging transportation and helpful tourist information.
Negative Reviews
negative:
Dirty and Drab
Returning guest report experiencing disappointment in that the hotel is evidently being allowed to run-down and is in need of a good scrubbing. Dirt and grime are evident in both guest room accommodations and public areas causing guests to question whether they would return.
negative:
Disappointed
Several guests have reported that the cleanliness standard at the hotel was not acceptable with stains on the carpets, grit in the shower, and wear evident throughout the property. Guests note that a refurbishing and a good cleaning would correct the problem. Additional complaints were noted concerning guest room entry cards tht did not work, lengthy waits for the elevator, and the dismissive attitude of the staff when problems were brought to their attention.
negative:
Air Conditioning Issues
Some guests have remarked that during the hottest days, the air-conditioning in their room was inadequate to lower the temperature to comfortable level.